He became that fed up with them after 2 weeks of constant bickering that he went to the store, picked up his bike, stripped the parts off it, bought a Ridley Helium SL frameset and put them all on that! They told him he would need to buy another frame and other parts to put on the bike. Specialized were adament that they were in the right (the store sided with the manufacturer). He told them that when buying the bike he specified to the store to put on a set of carbon Deda Bars, Carbon Deda Post and Carbon Deda Stem rather than the run-of-the-mill SWORKS parts the bike had on it and they said no problems and it wouldnt present any issue for them to do. A week later he received a call saying that in fact there willīe no warranty on his frame because the "stem and bars" he used on the bike was no good and that is what caused the crack. They took it back to the dealer and they told him they will put it through for warranty. They bought the frame and all the parts from the dealer and the dealer constructed it for them (it was a custom build with full Campag Super Record, Deda Carbon Parts and Campag Bora wheels)ģ weeks into owning the bike a large crack developed on the head tube (from the lip and about 2cm down). I knew of someone who had bought a brand new SWORKS Tarmac (SL5) from a reputable Specialized dealer.
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